Privacy Policy

Fairywren Candle Co Last updated: 9/08/2026

Fairywren Candle Co ("we," "us," "our," "Fairywren") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from fairywrencandleco.com.au (the "Site"), or otherwise interact with us.

This policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located outside Australia, other privacy laws (such as the GDPR) may also apply to you, and you may have additional rights not listed below.

1. Information We Collect

We collect personal information in the following ways:

Information you give us directly, such as when you place an order, create an account, subscribe to our mailing list, or contact us:

  • Name
  • Email address
  • Postal/shipping address and billing address
  • Phone number
  • Payment information (processed securely by our payment provider — we do not store full card details)
  • Order history and preferences
  • Any information you include in messages to us

Information collected automatically when you browse the Site:

  • IP address and approximate location
  • Browser type and device information
  • Pages viewed, time on site, and referring website
  • Cookies and similar tracking technologies (see Section 5)

Information from third parties, such as:

  • Order and customer details passed to us when you purchase through Faire or another wholesale marketplace we sell on
  • Information from payment processors confirming a transaction was completed

2. How We Use Your Information

We use personal information to:

  • Process and fulfil your orders, including shipping and payment processing
  • Communicate with you about your order (confirmations, shipping updates, customer service)
  • Send you marketing emails, but only if you have opted in to our mailing list
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or misuse of the Site
  • Comply with legal and tax obligations
  • Manage wholesale/stockist accounts and orders, where applicable

We will not use your personal information for a purpose other than what it was collected for, unless you would reasonably expect us to, or we are required to by law.

3. Marketing Communications

If you opt in to our mailing list at checkout, when creating an account, or via a sign-up form, we will use your email address to send you marketing communications about new products, promotions, and news from Fairywren Candle Co.

You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at [CONTACT EMAIL]. Opting out of marketing emails will not affect order confirmations or other transactional communications, which we are required to send you.

4. Sharing Your Information

We do not sell your personal information. We share personal information only with:

  • Service providers who help us run our business, including:

    Shopify (our e-commerce platform and website host)
    Payment processors (e.g. Shopify Payments, PayPal, or similar)
    Shipping and delivery couriers
    Email marketing platform (if applicable)
    Faire, for orders placed through our Faire storefront

  • Professional advisors, such as our accountant, where necessary for business operations
  • Law enforcement or regulators, where required by law

Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected in line with this policy.

5. Cookies

Our Site uses cookies and similar technologies to:

  • Keep items in your cart
  • Remember your preferences
  • Understand how visitors use the Site (analytics)
  • Support advertising, if we run ads (e.g. Meta or Google)

You can disable cookies through your browser settings, though some parts of the Site may not function properly without them.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using measures appropriate to the sensitivity of the information (e.g. secure hosting via Shopify, restricted access to customer data). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting obligations (for example, tax records).

8. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information, subject to legal or business record-keeping requirements
  • Opt out of marketing communications at any time
  • Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC), if you believe we have mishandled your information

To make a request, contact us using the details below.

9. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from anyone under 18 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Fairywren Candle Co Email: hello@fairywrencandleco.com.au Website: fairywrencandleco.com.au

This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified professional before publishing, to make sure it accurately reflects your actual data practices and complies with all applicable laws.