Terms and Conditions

1. About these terms
These terms apply to all retail and wholesale orders placed through fairywrencandleco.com.au. By placing an order you agree to them.

2. Pricing and GST
All prices are in Australian dollars and include GST. We may change prices at any time, but changes won't affect orders already confirmed.

3. Orders and payment
An order is confirmed when you receive our order confirmation email. We may decline or cancel an order, for example because of stock availability or a pricing error, and will refund any payment made. Payment is taken at checkout [or: wholesale accounts may be offered payment terms approved by us].

4. Shipping
We aim to ship all orders within 3-5 working days. Delivery times are estimates only. 5-10 business days depending on your address. Please check your delivery address carefully, as we can't be responsible for orders sent to an incorrect address provided at checkout.

5. Wholesale accounts

  • Wholesale pricing is available only to approved stockists. We may approve, decline or close an account at our discretion.
  • Each scent has a minimum order quantity (MOQ), shown on the product listing. Orders below the MOQ can't be placed.
  • Wholesale products are purchased for resale and are not available to the general public.
  • Shipping will be calculated and invoiced once order is confirmed

6. Returns: general
All returns must be requested and approved by us before anything is sent back. Items returned without approval may not be accepted. To request a return, email sales@fairywrencandeco.com.au  with your order number and the reason within 7 days of delivery.

7. Change of mind
We don't offer refunds for change of mind. At our discretion, we may issue a credit note for unused items in original condition, requested within 7 days of delivery. Credit notes are valid for 12 months and can be used on [retail / wholesale] orders. [Return postage for change-of-mind returns is paid by the customer.]

8. Faulty or damaged items
If your item arrives faulty or damaged, contact us within 7 days of delivery with your order number and clear photos. We will usually ask for the item to be sent back so we can review it, and once we've received and assessed it we'll send a replacement [or arrange a refund where required]. We'll cover the return postage for approved faulty or damaged items. Nothing in these terms limits your rights under the Australian Consumer Law.

9. Handmade products
Our candles are handmade, so small variations in colour, finish and appearance are normal and are not faults.

10. Safe use
Please follow the burning instructions provided with your candle. We aren't responsible for damage or injury caused by misuse.

11. Contact
Fairywren Candle Co, sales@fairywrencandleco.com.au